Aftersales customers represent some of the best opportunities for retailers to gain incremental sales and vehicle purchases, yet the majority go uncontacted by sales teams before their visit.

Manual calls and emails are inconsistent, often attempted once, and quickly deprioritised when teams are busy. Outside working hours, outreach usually stops completely.

As a result, genuine sales opportunities sit in the service diary unnoticed.

Kindling Connect automates the early-stage engagement with your service customers using intelligent conversational AI.

Customers are contacted ahead of their appointment via SMS and asked simple, natural questions to understand whether they are open to changing or selling their vehicle.

The system qualifies interest quietly in the background and only involves your team when there is a clear opportunity to pursue.

Customers receive a personalised message from the retailer contact centre before their visit.

AI continues the conversation, gathering context and identifying intent without discussing price, finance, or deals.

When interest is detected, your team receives an instant alert with a clear summary, allowing a human follow-up at the right time.

The result is higher contact rates, better quality conversations, and less wasted effort.

Kindling Connect helps dealerships unlock additional revenue from customers already on their books.

Sales teams spend less time chasing and more time speaking to engaged customers. Management gains a consistent, scalable prospecting process that runs even when the site is busy.

In many cases, a single additional sale per month can justify the investment.